Terms and Conditions
These terms and conditions (the "Terms and Conditions") govern the use of www.yourcloud.net.nz (the "Site"). This Site is owned and operated by YourCloud Limited. This Site provides IT support services.
By using this Site, you indicate that you have read and understand these Terms and Conditions and agree to abide by them at all times.
Intellectual Property
All content published and made available on our Site is the property of YourCloud Limited and our content providers. This includes our images, text, logos, documents, downloadable files and other materials that form part of our Site.
Some images displayed on our Site are sourced from Unsplash Inc. and are used under the Unsplash licence. These third-party images remain the property of their respective photographers and are not owned by YourCloud Limited.
Age and Business Use
Our services are supplied for business use only. By purchasing services through our Site, you confirm that you are at least 18 years old and legally able to enter into binding agreements on behalf of a business. We do not assume any legal responsibility for false statements about age or authority.
Our physical products may be purchased by consumers or businesses. No minimum age or business‑authority requirement applies to the purchase of physical products.
Acceptable Use
As a user of our Site, you agree to use our Site legally, not to use our Site for illegal purposes, and not to:
- violate the intellectual property rights of the Site owners or any third party to the Site
- hack into the account of another user of the Site
- act in any way that could be considered fraudulent or harmful
If we believe you are using our Site illegally or in a manner that violates these Terms and Conditions, we reserve the right to limit, suspend or terminate your access to our Site. We also reserve the right to take any legal steps necessary to prevent you from accessing our Site.
Accounts
When you create an account on our Site, you agree to:
- keep your login credentials secure
- ensure all personal information you provide is up to date, accurate and truthful
- update your personal information if it changes
We reserve the right to suspend or terminate your account if you are using our Site illegally or if you violate these Terms and Conditions.
Sale of Services
These Terms and Conditions govern the sale of services available on our Site.
The following services may be available on our Site:
- Managed IT Support
- On-Site IT Support
- Remote IT Support
- Cybersecurity
- IT Consulting
Services purchased through the Site are paid for in full at the time of ordering unless otherwise agreed.
Where services are provided on an ongoing or monthly basis under a separate agreement, invoices for those services are issued directly to you and are payable in accordance with the terms stated on the invoice.
All information, descriptions or images that we provide about our services are provided in good faith. While we aim to ensure accuracy, service descriptions are general in nature and may not always reflect every specific environment or scenario. You agree to purchase services from our Site based on your own assessment of suitability.
We reserve the right to modify, reject or cancel your order whenever it becomes necessary. If we cancel your order after your payment has been processed, we will refund the amount you paid to us. Any fees applied by your bank or card issuer (including international or currency-conversion charges) are not refundable. You agree that it is your responsibility to check your payment instrument to confirm receipt of any refund.
Sale of Products
Our physical products may be purchased by consumers or businesses. Product descriptions, specifications and availability are provided on our Site and may change at any time without notice. All prices are listed in New Zealand dollars and are exclusive of GST, unless stated otherwise. GST will be calculated and shown at checkout before you complete your purchase.
For consumer purchases, the Consumer Guarantees Act 1993 applies and provides you with rights and remedies that cannot be excluded. For business purchases, products are supplied for business purposes and the Consumer Guarantees Act 1993 does not apply.
We will take reasonable steps to ensure products are accurately described and fit for their intended purpose. If a product is out of stock or unavailable after you place an order, we will contact you to offer an alternative, a back‑order or a refund.
Risk in the products passes to you upon delivery. Title passes once payment has been received in full.
Payments
We accept the following payment methods on our Site:
- Stripe
Payments are processed securely by Stripe. When you provide your payment information at checkout, you authorise Stripe to process the transaction on our behalf, and you authorise us to charge the amount due to the payment method you have supplied.
If we believe your payment has violated any law or these Terms and Conditions, we reserve the right to cancel or reverse your transaction.
Refunds
We provide refunds for services sold on our Site as follows.
Remote IT Support
- If more than 30 minutes of remote work has been completed and your issue cannot be resolved remotely, your purchase is non-refundable.
- If less than 30 minutes of remote work has been completed, your purchase is 50% refundable or can be applied as a credit toward an on-site visit where required.
- If the issue cannot be resolved remotely and an on-site visit is required, we will explain what needs to be completed on-site and provide an estimate of the time needed.
On-Site IT Support
- If you contact us before we depart for your location to cancel or reschedule your booking, we can reschedule, refund or change your booking to a remote session at no additional cost.
- For switching to a remote booking, the call out fee will be refunded, provided we have not already travelled to your location.
- For a cancellation that occurs after we have departed, the call out fee still applies.
Service Warranty Disclaimer
The following guarantees apply to our Site:
- Work is provided on a best-effort basis, and all scheduling is subject to engineer availability during standard business hours.
- Physical products are covered by the manufacturer’s warranty where provided.
Product Warranty Terms
Physical products include the manufacturer’s warranty where provided. Manufacturer warranties apply to manufacturing defects and hardware faults as defined by the manufacturer. Warranty claims must follow the process outlined on our Shipping & Returns page.
For consumer purchases, the Consumer Guarantees Act 1993 applies and provides rights and remedies that cannot be excluded. These rights apply in addition to any manufacturer warranty.
For business purchases, products are supplied for business purposes and the Consumer Guarantees Act 1993 does not apply.
Consumer Protection Law
Our services are supplied for business purposes, and the parties agree that the Consumer Guarantees Act 1993 does not apply to any services purchased through the Site.
Our physical products may be purchased by consumers or businesses. For consumer purchases, the Consumer Guarantees Act 1993 and other mandatory consumer protection laws apply and cannot be contracted out of.
Nothing in these Terms excludes or limits any rights you may have under the Fair Trading Act 1986 or the Consumer Guarantees Act 1993 that cannot legally be contracted out of.
These Terms and Conditions will be read subject to the mandatory provisions of that legislation. If there is a conflict between these Terms and Conditions and that legislation, the mandatory provisions of the legislation will apply.
Limitation of Liability
YourCloud Limited and our directors, officers, agents, employees, subsidiaries and affiliates will not be liable for any actions, claims, losses, damages, liabilities or expenses, including legal fees, arising from your use of the Site or from any services purchased through the Site.
For physical products purchased by consumers, nothing in these Terms limits any rights or remedies available to you under the Consumer Guarantees Act 1993 that cannot legally be excluded.
Indemnity
Except where prohibited by law, you agree to indemnify and hold harmless YourCloud Limited and our directors, officers, agents, employees, subsidiaries and affiliates from any actions, claims, losses, damages, liabilities and expenses, including legal fees, arising out of your use of our Site or your violation of these Terms and Conditions.
For physical products purchased by consumers, this indemnity does not limit any rights or remedies available to you under the Consumer Guarantees Act 1993.
Third‑Party Links & Services
Our Site may contain links to third‑party websites, services or resources. These links are provided for convenience only. We are not responsible for the content, accuracy or availability of any third‑party websites or services, including courier tracking pages, manufacturer resources or payment gateways.
Your use of any third‑party website or service is at your own risk.
Force Majeure
We will not be liable for any delay or failure to perform our obligations under these Terms and Conditions if the delay or failure is caused by events beyond our reasonable control. This includes, but is not limited to, natural disasters, severe weather, pandemics, supply‑chain disruption, courier network failures, telecommunications outages or actions of third‑party service providers.
Entire Agreement
These Terms and Conditions constitute the entire agreement between you and YourCloud Limited regarding your use of the Site and the purchase of services or products through the Site. No other representations, statements or agreements, whether written or verbal, will apply unless expressly incorporated into these Terms and Conditions.
No Waiver
Failure by YourCloud Limited to enforce any provision of these Terms and Conditions does not constitute a waiver of that provision or any other provision. Any waiver must be made in writing to be effective.
Applicable Law
These Terms and Conditions are governed by the laws of New Zealand.
For services and for physical products supplied for business purposes, the parties agree that the Consumer Guarantees Act 1993 does not apply.
For physical products supplied to consumers, the Consumer Guarantees Act 1993 and other mandatory consumer protection laws apply and cannot be excluded.
Severability
If at any time any of the provisions set out in these Terms and Conditions are found to be inconsistent with or invalid under applicable law, those provisions will be deemed void and will be removed from these Terms and Conditions. All other provisions will not be affected by the removal, and the rest of these Terms and Conditions will still be considered valid.
For physical products supplied to consumers, any severed provision will not affect your rights under the Consumer Guarantees Act 1993.
Changes
These Terms and Conditions may be amended from time to time in order to maintain compliance with the law and to reflect any changes to the way we operate our Site. When we amend these Terms and Conditions, we will update the date at the bottom of this page. Any changes will apply to future purchases made after the updated Terms are published.
Changes to these Terms and Conditions will not limit or reduce any rights you have under the Consumer Guarantees Act 1993 for physical products supplied to consumers.
Contact Details
Please contact us if you have any questions or concerns. Our contact details are as follows:
YourCloud Limited
Email: [email protected]
Phone: +64 3-974-0641
You can also contact us through the contact form available on our Site.
If a return is required for a physical product, we will confirm the correct return address during the support process.
Last Updated: 22 September 2026