Shipping Policy
Dispatch & Tracking
Orders are dispatched without delay, and you’ll receive a tracking number as soon as your order is on its way.
Delivery Timeframes
Most orders arrive within 1–3 business days, although delivery timeframes vary by region, rural status and courier network conditions.
Please allow an extra day for South Island deliveries outside of Christchurch and surrounding suburbs, an extra 2 days for rural and North Island deliveries, and an extra 3–4 days for outer‑island deliveries.
Exact delivery estimates for your address are shown on the cart and checkout pages.
Freight Charges
Additional freight charges may apply for rural or out‑of‑zone locations. Outer‑island delivery methods are available at checkout.
Bulk or Oversized Items
Bulk or oversized items may require a manual freight quote. This applies only to unusually large shipments or high‑quantity orders.
Transit Damage
Any transit damage must be reported immediately. The item must remain at the delivery address in its original damaged packaging, and photos and full details will be required so we can assess the claim.
Returns & DOA
Warranty Returns
Warranty coverage varies by product. If a fault occurs during the warranty period, the product must be returned to YourCloud for assessment. Once received, we will evaluate the issue and arrange repair, replacement or an equivalent remedy based on the warranty conditions.
Warranty coverage applies to manufacturing defects and hardware faults only.
DOA (Dead on Arrival)
If the product is not functioning on first use, it may be eligible for DOA assessment. Issues such as damage, defects or DOA must be reported within 24 hours of delivery.
An accurate fault description and photos of the issue are required.
The item must be returned to YourCloud in the original packaging for evaluation.
A replacement or equivalent remedy will be arranged based on the DOA conditions.
Return Freight
Return freight for warranty or DOA claims is the responsibility of the sender.
We will confirm the return address once your return request has been approved.
Included Items
Products include all essential accessories as listed on their individual product pages.
Incorrect or Missing Items
If you receive an incorrect item or an item is missing from your order, please contact us as soon as possible with your order number and photos of what was received. We will verify the issue and arrange the correct item or provide an appropriate remedy once confirmed.
Non‑Returnable Items
Certain products may not be eligible for return once opened or activated. Any non‑returnable conditions will be clearly stated on the relevant product page.
Authority to Leave (ATL)
Couriers may deliver parcels using Authority to Leave unless a signature is required for your order. If Authority to Leave is used, risk transfers once the courier confirms delivery at your address.
Change‑of‑Mind Returns
We do not offer change‑of‑mind returns for physical products.