Privacy Policy

We use cookies to help our website function correctly and to improve your experience. Cookies are small text files placed on your device when you visit our site.

Some cookies are essential for the website to work such as those that keep you logged in or remember your session. Our website platform uses these cookies to provide core functionality.

We also use non‑essential cookies for analytics and advertising. These cookies help us understand how visitors use our site, measure marketing performance and deliver relevant ads through third‑party platforms such as Google, Facebook and LinkedIn. These cookies may track your activity across other websites.

We use Google Consent Mode to ensure analytics and advertising tools only run after you provide consent for non‑essential cookies.

You can choose to disable non‑essential cookies in your browser settings or through our cookie preferences banner. Disabling essential cookies may affect website functionality.

We collect your personal information in order to:

• provide IT support, managed services, cybersecurity services and IT consulting
• determine whether our services are available to you and whether an on‑site visit is required
• authenticate your user account, verify your identity and support two-factor authentication
• identify your organisation and manage your client account
• facilitate billing and process purchases
• ​manage client relationships and deliver day‑to‑day services

• market our products and services
• analyse website usage, measure marketing performance and deliver personalised advertising through platforms such as Google, Facebook and LinkedIn

Providing some information is optional. However, if you choose not to enter your:

• name, we'll be unable to provide you with IT support, managed services, cybersecurity services or IT consulting services
• contact information, we'll be unable to contact you or provide IT support
• company name, we'll be unable to identify your organisation and therefore cannot deliver IT support, managed services, cybersecurity services or IT consulting services
• location, we'll be unable to confirm whether our services are available to you or whether an on‑site visit is required
• username, we'll be unable to assist you with your IT support query
• billing information (including your billing address), we'll be unable to process your purchases or verify your account
• two‑factor authentication details (once enabled), we'll be unable to verify your identity or provide access to your client account

We keep your information safe by encrypting it before storing it in our databases and limiting access to authorised personnel.

We share certain analytics and behavioural data with third‑party service providers such as Google, Meta (Facebook) and LinkedIn to measure website performance and advertising effectiveness. We do not sell your personal information, and we only share data necessary for these services to operate.

We keep your personal information only for as long as it is required for the purposes for which it was collected or to comply with our legal obligations. 

Financial and billing records are retained for seven years as required by New Zealand tax law, and all other information is kept only while your account is active or as needed to provide you with services, resolve disputes or meet our administrative requirements.

When your information is no longer required, we securely destroy it by erasing all digital copies and shredding any physical copies, if any.

You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong.

If you would like to request a copy of your information or ask for it to be corrected, please contact us at [email protected].

We may update this Privacy Policy from time to time to reflect changes to our services or legal requirements. If we make significant changes, we will update the version on this page so you can review the most current information.