Support
If you need help with your devices, network, software, cybersecurity or managed services, you can log a ticket and our team will respond as soon as possible during business hours.
Who Can Use the Helpdesk
The Helpdesk is available for:
- Managed IT Support clients
- Remote IT Support customers
- On‑Site IT Support customers
- Businesses receiving ongoing support from YourCloud
If you’re unsure whether your organisation has an active support agreement, please Contact Us.
What You Can Log a Ticket For
You can request assistance with:
- Device or hardware issues
- Email, login or account problems
- Network or connectivity issues
- Software or application errors
- Security concerns or alerts
- Backup or recovery issues
- New device setup or change requests
If your request is urgent or business‑critical, please include this in the ticket description.
What Happens Next
After your ticket is submitted:
- Our team reviews your request
- We assign it to the right engineer
- We contact you with next steps or begin remote work
- Managed clients receive priority response
You’ll receive updates by email as your ticket progresses.
After‑Hours Support
Standard support is available during business hours. After‑hours support is available only where included in your service agreement.